Refund policy

At MetaGo.pk, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, you may be eligible for a return, replacement, or refund under this policy.

1. Eligibility for Returns

A return or replacement may be accepted in the following situations:

The product arrives damaged.
The product is defective or does not function as described.
You received a different product from the one you ordered.
The product is missing essential parts or accessories that were included in the product listing.
The product is materially different from its description on MetaGo.pk.

Return requests must normally be submitted within 7 days of delivery.

2. Conditions for Returning a Product

To be eligible for a return:

The product should be unused, where applicable.
The product should be returned in its original condition and packaging where reasonably possible.
All accessories, parts, manuals, tags, and other included items should be returned with the product.
You may be required to provide photographs or videos showing the issue with the product.
MetaGo.pk may review the return request before approving a return or replacement.

Products that have been damaged through misuse, improper handling, unauthorized modification, or normal wear and tear may not qualify for a return.

3. Products That May Not Be Returnable

Certain products may not be eligible for return because of their nature, including:

Digital or downloadable products once accessed or downloaded.
Personalized or customized products, unless they arrive damaged, defective, or incorrect.
Products specifically marked as non-returnable on their product page.
Products that have been used, altered, washed, assembled, or damaged after delivery, except where the issue is a manufacturing defect.

Additional product-specific return conditions may be displayed on the relevant product page.

4. Wrong or Damaged Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact MetaGo.pk as soon as possible.

Please provide:

Your order number.
A description of the problem.
Clear photographs and/or video of the product and packaging.
Any other information reasonably requested by our customer-support team.

After reviewing the request, MetaGo.pk may offer a replacement, exchange, refund, or another appropriate resolution.

5. Refunds

If your refund is approved, the refund will generally be processed after the returned product has been received and inspected, where a physical return is required.

The refund amount may include the eligible amount paid for the product. Delivery or return charges will be handled according to the circumstances of the return and applicable policy.

Refund processing time may vary depending on the payment method and payment provider.

6. Replacement or Exchange

Where appropriate and subject to product availability, MetaGo.pk may offer a replacement instead of a refund.

If the same product is unavailable, MetaGo.pk may offer an alternative resolution, including a refund where applicable.

7. Change of Mind

Returns based solely on a change of mind, personal preference, incorrect size selection, or ordering the wrong product are not automatically eligible for a refund or return.

Where MetaGo.pk voluntarily accepts such a return, the customer may be responsible for applicable return shipping and other reasonable charges.

8. Delivery Refusal

Customers are requested to accept their orders and contact MetaGo.pk if there is a problem with the product.

Repeated refusal of deliveries or failure to accept orders without a valid reason may affect eligibility for future Cash on Delivery orders.

This section does not limit any rights available to customers under applicable law.

9. Return Shipping Costs

If the return is required because MetaGo.pk sent an incorrect, defective, damaged, or materially misdescribed product, MetaGo.pk may arrange or reimburse reasonable return shipping costs, subject to verification.

For other types of returns accepted at MetaGo.pk's discretion, the customer may be responsible for return shipping costs.

10. Refund Method

Refunds will generally be issued through the original payment method where reasonably possible.

For Cash on Delivery orders, MetaGo.pk may request suitable payment details or use another reasonable refund method to process the refund.

Customers should never send passwords, PINs, or other account-security information to request a refund.

11. How to Request a Return or Refund

To request a return or refund, contact us with your order details:

Website: MetaGo.pk
Email: info@metago.pk
Phone/WhatsApp: 0300 8223059

Please include your order number and a clear explanation of the issue.

12. Inspection and Approval

All return and refund requests are subject to review.

MetaGo.pk reserves the right to decline a return or refund where the request does not meet the requirements of this policy or where there is evidence of misuse, fraud, or damage caused after delivery.

Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

13. Third-Party Supplied Products

Some products available through MetaGo.pk may be sourced or fulfilled through third-party suppliers or distribution partners.

Where applicable, MetaGo.pk may coordinate with the relevant supplier or fulfillment partner to investigate and resolve a return, replacement, or refund request. This does not remove any rights or remedies available to customers under applicable law.

14. Policy Changes

MetaGo.pk may update this Return & Refund Policy from time to time. The updated version will be published on this page with a revised "Last Updated" date.